Wed, 28 Feb 2007
Deutsche Post - when fact beats fiction
Sometimes it happens, that items that are handeled by the German Mail (Deutsche Post) get damaged by their technical installations. When this happens, the item is put into a transparent plastic bag, together with a letter excusing the accident and telling the recipient how to file a request for investigation. So far so good. Unfortunately the envelope that got ripped in that case included two pendants that fell out and got lost.
I didn't expect this to be much of a problem, but when I tried to file my request at the mail office it turned out, that there is no form for that kind of incident. The regular form used for requests for investigation assumes that the whole shipment got lost. There is no way to indicate, that it is not an envelope that is missing but merely its content. Trying to exlpain that to the lady there also wasn't successful. Except for repeatedly telling me that I had no right to claim compensation when posting things via regular mail (I know!!) she wasn't of much help. In the end I filled out the form as good as possiblei, gave comments where necessary and the lady promised me I would at least get a confirmation from the service centre.
So today, after waiting for more then two weeks I finally got a letter
from the service centre. Guess what it said: "Dear Mister(!)
Reichle.
And now,
guess how I got it. Ripped, in a transparent plastic bag.
The investigation can not be carried out at the moment, since
the information you provided is not complete. Please complete and correct
the information according the missing item ..."
Posted at: 00:47 in /english/misc
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